Boost your customer engagement through personalized communication
An engaged customer is more likely to embrace new product offerings and to positively share their experiences with others. Therefore, it’s key for your Enterprise to have proper tools and processes in place to boost your customer engagement strategy.
Novo CCM integrates with your existing internal data to form a fully digitalised workflow to enable your Enterprise to deliver a highly personalized customer communications for multiple output channels.
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Enhance your brand identity with personalized customer communication
Integrations, multichannel input and data transformation
Our software will allow your Enterprise to automate and streamline your processes for customer communication. Our system can easily be set-up and adjusted to provide tailormade and personalized customer communication templates.
Our focus is to provide our customers with a fast and agile solution that integrates with existing business applications and databases to provide the data needed for a consistent and personalized communication experience.
Novo CCM is designed with flexibility to cater for your specific needs. This means that we can design and build bespoke integrations with third party software and transform data from multiple collections points to achieve a higher level of personalized communication.
We can also assist in the process to define and compile input from multiple data sources and transform the data to provide for example highly personalized statements, customer diagrams and pie charts etc. We have years of experience providing this type of services for the financial market and the insurance industry.
Design and report
When the sources for your input data has been defined and integrated with Novo then the next step is to tailor your communications templates. This is done via the Novo Design interface. The Design interface gives you the opportunity choose a specific design and layout. Typically, this is based upon your corporate branding guide.